Factors Affecting User Satisfaction with Smart Education Platforms in Local Primary Schools: Insights from a Grounded Theory Study
DOI:
https://doi.org/10.65514/ea998d66Keywords:
Urban primary education, Smart Education Platform, Grounded Theory, User Satisfaction, Influencing Factors, SecurityAbstract
This study examines the factors influencing user satisfaction with local primary education smart education platforms. Data from interviews with 21 were coded by the grounded theory, constructing a theoretical model. The main influencing factors include resource content, platform functions and features, security, and user experience. Among these, security is the prerequisite for users to trust the platform. Resource content, platform functions and features, and user experience form a complex dynamic model that independently influences user satisfaction while affecting satisfaction through interactions. The quality and relevance of resource content directly impact the user learning experience. Platform functions and features, such as usability and service quality, determine the efficiency and comfort of user interaction. User experience encompasses subjective evaluations and emotional responses to resource content and platform functions. These factors mutually reinforce each other and collectively contribute to the formation of user satisfaction, ultimately determining user evaluation and loyalty to the platform.
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